Thinking About Switching? 5 Things to Consider for Your Small Business Phone System


If you’re reading this then you may have thought about switching from your expensive, aging phone system or maybe you are just looking for better features than your existing phone system has to offer. VOIP, or voice-over-IP, simply means that instead of using a POTS line for voice traffic you leverage an ethernet line. This has several advantanges over the traditional phone systems like flexibility, advanced features, and scalability – not to mention the cost savings. While there are many more reasons to switch to a small business VOIP phone system, here are the top ten things to consider:


  1. Flexibility & Mobility

    Telephone systems for small business range in cost and complexity but only a VOIP system can provide the level of flexibility necessary to quickly and easily enable a mobile workforce. While you might be able to do this with an enterprise level phone system, it would likely cost you a figurative arm and a leg when compared to our hosted PBX VOIP telephone system. With a cloud PBX solution you can plug your phone into any internet port and start making and receiving calls as if you were sitting in the office. As well, with VOIP phone systems you can quickly configure your mobile phone or computer to make and receive calls via a SIP soft phone which is a piece of software that turns your computer into a phone or allows your mobile device to make and recieve calls via your PBX VOIP system.


  2. Cost

    Telephone systems for small businesses don’t need to be costly. Most PSTN phone systems and on-premises PBX systems cost around $10K in hardware alone. When you factor in the cost of installation the costs begin to grow, now consider that you also have to maintain this hardware and likely plan on replacing it after 5 years. Overall, the cost of an on-premises PBX phone system is far more costly than a PBX VOIP system hosted in the cloud. The only major costs are the handsets and the one time cost of setting up the VOIP telephone system.


  3. Advanced Features

    In the past, advanced features of an on-premises PBX system were unavailable to those companies unwilling to spends tens of thousands of dollars on their phone system. With the advent of the cloud (public datacenters hosting services) this dynamic has shifted and with a cloud hosted pbx you can get all the best features without the extra costs, hardware, and hassle. Some of these features include: Automated Attendant, follow me, find me, company directory, dial-by-name, hold music, ring groups, and many more. Download our feature list to learn more  {{cta(‘23934f3b-7651-468f-b49e-4196d8ad9f8b’)}}


  4. Low Usage Phone Lines

    Another bonus of using a cloud hosted PBX as your small business phone system are the flexible billing options. If you have phone lines that are necessary but receive a small amount of calls – it may quality as a low-usage phone line and you will get billed less for it. 


  5. Seasonal Business

    If you have seasonal spikes in business or in your call volume you might want to consider a VOIP telephone system since you can add and remove lines at a moments notice to handle an capacity of calls during your busy season. Then, simply remove the extra lines when the seasonal spikes are over. 


The benefits of migrating to a VOIP system are clear – ease of use, flexibility, mobility, cost savings, advanced features, no hardware necessary, and no maintenance costs. To learn more about hosted PBX as your small business phone system, download our solution overview.