There is a lot of confusion when it comes to the definition of managed services – especially as it relates to costs and benefits. I believe that most, if not all, of the confusion surrounding managed services and MSPs (Managed Service Providers) stems from the way IT is traditionally dealt with and looked upon. In the past, many businesses handled IT support services as break-and-fix. This method was very reactive by nature and would lead to extremely variable costs and inefficiencies. So what are managed services? and how is it different than break-and-fix IT?