2200 Western Court, Suite 400 Lisle, IL 60532
(888) 351-8324 (TECH)

The Impact of Managed IT Services

EXECUTIVE SUMMARY

If Golf is your passion, Riverside Golf Club’s course delivers. A classic American course, designed amid a relaxing woods and water. Host of several PGA and Senior Tour qualifiers, it’s a challenge and test of your skills that will continually reward you.

CHALLENGES

Riverside Golf Club knew they were lacking something in their IT Systems and support. It turns out what they were missing was a real partner in IT that would not only listen to their needs but would investigate and provide solutions as if they were Riverside Golf Clubs internal IT department. It quickly became clear after meeting the staff at Riverside Golf Club that they needed an IT services company that could bridge the gap in understanding that existed between the goals the Riverside management team needed to accomplish and how they could use technology to achieve those goals. Their existing service provider was barely even responding to their service calls, let alone being proactive in resolving those issues. They never thought it was a problem to fix the same issue over and over again without looking deeper into understanding why the issue kept recurring. Riverside Golf Club would suffer through servicing their clientele while the wireless networking, food ticket printers or reservation systems would intermittently fail. This would not only cause staff and customer’s grief but increased the costs of conducting business while also lowering incoming revenue. There were also projects and goals that required IT services and integration. Riverside had lost faith in their IT service provider executing day to day operations. This created a bottleneck and a complete lack of ability to move forward with projects that would benefit RGC and add stability and efficiencies. RGC had to make a change so they could begin to make their IT investments work for them instead of against them.

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Recurring Issues Eliminated

There are no more recurring issues and persistent interruptions to their daily business operations caused by IT failures. This increased confidence in the IT systems has led to increased morale, greater staff efficiency, and more revenue.

Market Agility & Competitiveness

Now that their IT systems are running as they should, RGC can shift their focus from fixing broken things to making more money and driving their business. They now have increased agility in their marketplace which makes them a real competitor. It also makes it easier to provide an excellent experience for their customers.

Vision & Strategy

By working with Systech, RGC has a team to lean on for advice and consultation on how technology can help accomplish their other business goals beyond their current capabilities.

Need help with a project?

We are here to answer any questions you may have about our services and solutions. Tell us about your project’s timeline and budget. We’re straightforward with our abilities and pricing, and knowing where you’re coming from helps us hit the target.