2200 Western Court, Suite 400 Lisle, IL 60532
(888) 351-8324 (TECH)

Pitney Bowes Ransomware Prevents Clients From Shipping

Yesterday it was announced that Pitney Bowes got infected with Ransomware which impacted the organization and their customers around the globe. Due to their systems being down, many customers cannot refill the funds on their postage machines which renders them unable to ship.

According to the Pitney Bowes System Maintenance page the following systems are not working:

  • Clients are unable to refill postage or upload transactions on their mailing machine
  • SendPro Online in the UK and Canada
  • Hosted instances of SendSuite Live, SendSuite Express, SendSuite Tracking (SST)
  • Accounting solutions such as Inview, Business Manager and Account List Management
  • Your Account and the Pitney Bowes Supplies web store cannot be accessed. This in turn impacts clients subscribed to AutoInk and our Supplies App
  • Software and Data Marketplace downloads are unavailable
  • Your Account and some of the product support pages are unavailable

At this time they are still down but have provided the following update today at 8am:

It has been confirmed that our systems have been affected by a malware attack that encrypted information on some systems and disrupted client access to our services. Our technical and operational teams are making progress to restore the affected systems. At this time, the company has seen no evidence that customer or employee data has been improperly accessed.


Postage Meter Users: We have made progress in resolving postage meter refill functionality and expect to issue an announcement later today that the capability to refill your postage meter has been fully restored. Until then, if you have funds loaded you are able to print postage. Restoring your meter’s postage refill capability is our highest priority.


Update from Commerce Services: All cross border and shipping technology customers continue to receive uninterrupted service and are not affected. We have brought many of our most important sortation facilities back online and we are moving delivery parcels through our network again. Fulfillment has been more complex to solve, and we have begun to restart facilities. Further updates to follow.

For more information check out their system maintenance page: https://maintenance.pb.com/pbcom/outage.html?pbcom=october-14

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